Shipping policy

ONWIZE LLC – Shipping Policy

Last updated: 12-10-2025

 

Processing Time

 

  • Orders are processed in 1–3 business days.

  • During collection launches or holidays, processing may take longer.

 

 

Shipping Locations

 

We currently ship to:

 

  • United States

  • Europe

  • United Kingdom

  • Canada

  • Australia

  • Other international regions

 

 

Shipping Fees

 

Shipping fees are calculated at checkout based on:

  • Destination

  • Carrier

  • Weight

 

 

Delivery Times (Estimated)

 

  • USA: 3–7 business days

  • Europe: 5–12 business days

  • International: 7–21 business days

 

 

Order Tracking

 

Once your order ships, you will receive a tracking number via email.

 

 

Customs & Import Fees

 

International & US customers are responsible for:

 

  • Import duties

  • VAT

  • Customs fees

    These are included in the product price or shipping fee.

 

 

Lost / Delayed Packages

 

We assist in tracking the shipment but are not responsible for:

 

  • Carrier delays

  • Lost packages due to incorrect addresses

 

For support: hello@onwize.com