Refund policy

ONWIZE LLC – Refund & Return Policy

Last updated: 12-10-2025


Thank you for shopping with ONWIZE. We want you to be fully satisfied with your purchase.

Please read our refund and return terms carefully.

 

 

Eligibility for Returns

 

  • Returns are accepted within 14 days of delivery.

  • Items must be:

     

    • Unused

    • In original packaging

    • In resellable condition

     

  • Digital products are non-refundable.

 

 

Non-Returnable Items

 

  • Digital downloads

  • Used items

  • Items damaged due to customer handling

  • Clearance or final sale products

 

 

Return Process

 

  1. Contact us at support@onwize.com with:

     

    • Order number

    • Reason for return

    • Photo of the product (if applicable)

     

  2. Our team will review and issue a Return Authorization.

  3. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

 

 

Refunds

 

  • Approved refunds are issued to the original payment method.

  • Processing time: 3–7 business days after inspection.

 

 

Exchanges

We do not process exchanges. Please return the item and place a new order.

 

Damaged or Incorrect Items

 

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

 

 

For questions: hello@onwize.com